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Website Support

We'll protect your investment by ensuring it's accessible, fast, and secure.

Your website deserves a high-quality tech stack

We don’t skimp on quality around here. We have extremely high quality standards and only build websites that meet them. We have invested in our tech stack and our Website Support clients directly benefit from it.

Standard Website Support

$250/Month

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Vultr Cloud Hosting (2 GB RAM)

Every website needs to be hosted on a server. We partner with some of the best providers to ensure the highest quality web hosting for your website.
Why should you care?

Your website will have dedicated server resources and will be able to handle up to 500 concurrent visitors.

Security Scans

SSL Certificate

Have you ever seen the little padlock đź”’ in the URL bar? An SSL Certificate encrypts the data being transferred via your website. We take care of that for you!
Why should you care?

Your website users will be protected from getting their personal data and information stolen by hackers.

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Cloudflare DNS Management

Why should you care?

Your website will be protected at the application layer and perform better due to advanced caching

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24/7 Uptime Monitoring

On rare occasions, websites can go offline. With Uptime Monitoring, we know right away and are able to get it back online as quickly as possible.
Why should you care?

Your website will be monitored 24/7 for any downtime and will be immediately fixed if any issues put it offline.

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SendGrid® SMTP Form Delivery

If your website has a contact form or sends automated eCommerce emails, you need an SMTP (Simple Mail Transfer Protocol) service to ensure your visitors receive those emails. We partner with SendGrid® to make this happen.
Why should you care?

Any and all form submissions on your website will be monitored and delivered to your inbox as soon as they are submitted.

Google reCAPTCHA v3

Google reCAPTCHA Form Spam Protection

Why should you care?

Spam form submissions will be rejected to prevent them from cluttering your inbox and wasting your time.

Security Scans

24/7 Security Vulnerability Monitoring & Patching

We built a custom portal just for our clients! One place to handle all of your billing, support, and project management needs. You’ll love it!
Why should you care?

All software on your website will be monitored 24/7 for any vulnerabilities and will be immediately patched if any are found.

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Content & Database On- & Off-Server Backups

Just like the photo gallery on your phone, your website files need to be backed up in case of unforeseen circumstances. We take redundant backups of your website files on the server and offline just in case.
Why should you care?

Full backups of your website will be taken every day and a 5-day backlog will be accessible if a restore is ever necessary.

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WordPress Core Checks & Updates

The WordPress CMS (Content Management System) core software gets updated regularly by its developers. We make sure your website is running the latest version and that it doesn’t break!
Why should you care?

WordPress’s core software needs updated often to keep the website functional and secure for your visitors.

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Theme Checks & Updates

Your WordPress website will have a “theme” that needs to be updated regularly. We make sure your website is running the latest version.
Why should you care?

The plugins on your WordPress website need updated often to keep the website functional and secure for your visitors.

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Plugin Checks & Updates

3rd party plugins extend the functionality of your website and need to be updated regularly. We make sure your website is running the latest versions of all its plugins.
Why should you care?

The theme on your WordPress website need updated often to keep the website functional and secure for your visitors.

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Performance Monitoring

Why should you care?

We’ll monitor the performance of your website every day to ensure your customers are getting a great user experience.

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Website Support Reports

Why should you care?

Every month, you will receive an email report with a full breakdown of everything we’ve done to Support your website.

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Emergency Technical Support

Why should you care?

You will have direct access to us in the event anything ever does go wrong or if you have any questions about how to manage your content or store (i.e. blogs, products)

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NitroPack Caching & Speed Optimization Software

Why should you care?

Your website will have industry-leading caching and speed performance software that will give your customers a fast and exceptional user experience.

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accessiBe ADA & WCAG Compliance Software

Why should you care?

Your website will have industry-leading accessibility software, so users with disabilities can navigate your website and your business can avoid legal ramifications.

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Termageddon Legal Policies Software

Why should you care?

You will have a tool to easily create and display strong legal policies that notify you when laws change, so you can avoid legal ramifications.

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Agency Software Licenses

We have a slew of paid plugins and tools that our website care plan clients benefit from. These agency-level licensed tools allow us to boost the design and functionality of your website at no additional cost to you!
Why should you care?

You will be able to benefit from any multi-licensed software that our agency owns.

Still Have Questions?

The vast majority of our Website Support clients:

  1. Appreciate the concept of only paying for what they actually use and benefit from.
  2. Love the precise clarity about what is and what is not included.
  3. Like having full peace of mind knowing that their website will always be online, and their customers will always have a safe and speedy experience.
  4. Enjoy having direct access to us in the event anything ever does go wrong or if they have any questions about how to manage their content or store (i.e. blogs, products, etc.).

Excellent question!

Let’s start by saying that even though this plan doesn’t include it, we are more than happy to make updates to the structure, design, or content of the website.

We offer Website Support without those types of updates because including them creates confusion and unfair service agreements for both parties.

A much better solution is to treat those requests as mini projects and bill them as one-time fixed costs.

That way, you are never paying for value that you don’t use.

A very important question. Our Website Support service does not include:

  • Any changes to the structure, design, or content of the website. All changes and additional development are custom-quoted as a mini projects.
  • Domain name(s) fees – don’t ever let anyone own or pay for your business domain name. It’s a dangerous game.
  • Site specific paid software – For example, if you want to add a plugin to your website that we can’t buy a multipack of licenses for and use for other clients, you’ll have to pay for that plugin directly.

Yes! We offer WordPress Website Development. You can learn more about it here.

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